Privacy Policy

    We respect your privacy and are committed to protecting your personal information.

    Last updated: January 15, 2025

    1. Information We Collect

    Personal Information

    We may collect the following personal information:

    • Name and contact information (email, phone number, address)
    • Educational background and academic records
    • Career interests and goals
    • Preferred study destinations and programs
    • Financial information (for scholarship and funding guidance)

    Usage Information

    We automatically collect information about how you use our services:

    • Device information (IP address, browser type, operating system)
    • Usage patterns and preferences
    • Pages visited and time spent on our platform
    • Search queries and interactions

    2. How We Use Your Information

    We use your information to:

    • Provide personalized university and program recommendations
    • Connect you with relevant educational consultants
    • Send you newsletters and educational content
    • Improve our services and user experience
    • Respond to your inquiries and provide customer support
    • Analyze usage patterns to enhance our platform
    • Comply with legal requirements and protect our rights

    3. Information Sharing

    We may share your information with:

    • Educational Consultants: Verified consultants who can assist with your study abroad journey
    • Universities: Institutions you express interest in or apply to
    • Service Providers: Third-party companies that help us operate our platform
    • Legal Authorities: When required by law or to protect our rights

    We do not sell your personal information to third parties. Any sharing is done with your consent or as necessary to provide our services.

    4. Data Security

    We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

    Security Measures Include:

    • Encryption of data in transit and at rest
    • Regular security audits and updates
    • Access controls and authentication
    • Secure data storage and backup systems

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    5. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience on our platform:

    • Essential Cookies: Necessary for basic site functionality
    • Analytics Cookies: Help us understand how users interact with our site
    • Preference Cookies: Remember your settings and preferences
    • Marketing Cookies: Used to deliver relevant advertisements

    You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

    6. Your Rights

    You have the right to:

    • Access your personal information
    • Correct inaccurate or incomplete information
    • Delete your personal information
    • Restrict or object to processing of your information
    • Data portability (receive your information in a structured format)
    • Withdraw consent at any time
    • Opt out of marketing communications

    To exercise these rights, please contact us using the information provided at the end of this policy.

    7. Data Retention

    We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:

    • Account information: Until you delete your account
    • Application data: 7 years after completion or termination
    • Communication records: 3 years
    • Analytics data: 2 years

    We may retain some information for longer periods if required by law or to resolve disputes.

    8. International Data Transfers

    As we operate globally and connect students with international institutions, your information may be transferred to and processed in countries other than your country of residence.

    We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

    9. Children's Privacy

    Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

    If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by:

    • Posting the updated policy on our website
    • Updating the "Last updated" date
    • Sending you an email notification for significant changes

    Your continued use of our services after any changes constitutes acceptance of the updated policy.

    11. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us:

    Email: privacy@sterlingplatforms.com

    Website: www.sterlingplatforms.com

    Response Time: We aim to respond within 30 days

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